Sandeep Saprai joined Golden Key as a Team Manager in 2019. In this blog she shares her reflections on the best ways to approach a new team, how building good relationships helps to get the best out of people, and why wellbeing is so important for every team member, including the manager.

The action experiment is one of many different ways to affect change. It puts the client experience in the centre, and aims to help them look at the issues and blocks they face, by following a series of actions in a specific order, including time for observation and reflection.

In 2019, during the first wave of the coronavirus pandemic, Golden Key was invited by Bristol City Council to run the emergency accommodation provision in Arnos Manor Hotel, as part of the country wide Everyone In initiative.

We are delighted to be hosting a series of webinars that will help bring some of Golden Key’s learning to life. Book your place now!

As Golden Key comes to an end, we are keen to share the learning we have accumulated over the past eight years. In order to do this, we are hosting a learning conference on 28 April 2022 at the Bristol Beacon.

In Golden Key’s work, and in the amazing work we have seen all over the city, we have noticed three closely connected elements which seem to help people to work more effectively with complex problems, complex people and complex situations. We have called these the 3 Pillars. In this blog, Tom Dunn, Senior Service Coordinator tells us how the 3 Pillars came about.

In their latest evaluation of Golden Key, the University of the West of England identified eight enablers of system change. One of these enablers is “embracing client voice through lived experience stories”.

Last night at the Watershed, we honoured Bristol's system change heroes, the people who are working hard to improve services for Bristol’s most vulnerable.

Now in their third year, the Great Practice Awards celebrate the work of individuals, organisations and networks that are creating systemic change across the city to improve the lives of people with multiple disadvantage.